Our Covid Statement
We have followed PHE and Government advice and implemented the following actions across our managed estate, in order to mitigate the risks posed to our team, guests and suppliers.
Full site-specific risk assessment completed which will consider capacity, space requirements, entrances, exit and pinch points
We have communicated a live ‘Operating Brief and Guidelines’ document to all of our team, which we update and amend as Public Health England and Government guidance changes.
Team will work in “fixed team partnering” where possible, start and finish times will be staggered where required
We will deliver further enhanced handwashing, cleaning regimes and monitoring.
Hand gel sanitiser will be available for guest use
We have briefed our team in ways to maintain social distancing between each other and guests where possible and to mitigate risk where this cannot be achieved, for example by facing back to back or side to side or reducing proximity duration
We will encourage cashless payments and reduce vertical drinking to a minimum via seated service
Guest numbers will be controlled
Bookings will be encouraged.
Takeaway food will be available.
We will train, coach, monitor, listen and learn as time progresses and guidance changes
Our safety commitment
We are following all the latest government advice around safe social distancing to make sure your visit is safe and stress free. We are arranging our seating plan so that you and your booking can enjoy your space safely.
Everyone appreciates their own space, during your visit be mindful of your fellow guests at all times and be sure to allow space for others to enjoy.
At all times during your visit, contact time will be reduced to a minimum, all orders will be taken at the table to save you coming to the bar, food and drinks will be delivered to you in the safest way possible.
We will ask you to use our single use menus which will be recycled after your visit, or you can take them home with you.
Our already very high hygiene standards are being enhanced, with cleaning schedules adhered to.
If you spot something that we've missed, please make a member of the team aware so they can correct it.
Our teams will complete a daily health tracker before entering the building so we can keep not only our guests safe but our teams safe as well.
Our teams have also undergone additional training for a safe reopening of your local.
We are following government advice in safely keeping a note of our guests contact details in case we need to contact you with any information after your visit.